lever
Software Implementation Consultant - (Financial)
PointClickCare
Remote, USA
Full-time
Mid Level
Remote
USD 75000-90000 yearly
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
- Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
- Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
- Translate technical requirements and execute system configuration setup (more complex than entry)
- Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
- Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
- Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
- In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
- Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
- Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
- When needed, travel to customer on-site locations to lead and direct meetings and presentations
- Post-secondary education in accounting or technology preferred
- Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
- Passion for delivering an exceptional customer experience
- Healthcare industry experience preferred
- Excellent communication, organizational and collaboration skills
- Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
- Multi-resource project team experience balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
- The ability to quickly learn new concepts and technologies and convert them into customer solution value
- Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at PointClickCare
SVP, Product Management – Data Products & Strategy
Mississauga, CAN
ExecutiveFull-time
Job Title: SVP, Product Management – Data Products & Strategy Location: Canada – Remote or Mississauga, ON – Hybrid Travel to Office expectations\* For Remote Roles : If this role is remote, there will be in-office even
Discovered YesterdayView →
SVP, Product Management – Data Products & Strategy
Mississauga, CAN
SeniorFull-time
Discovered YesterdayView →
Senior Software Engineer -Waterloo
Salt Lake City, USA
Discovered TodayFull-time
SVP, Product Management – Data Products & Strategy
Mississauga, CAN
Discovered YesterdayFull-time
SVP, Product Management – Data Products & Strategy
, USA
Discovered YesterdayFull-time
VP, Product Operations
, USA
Discovered YesterdayFull-time
Sr. Payer Customer Success Manager
, USA
Discovered YesterdayFull-time
SVP, Product Management – Data Products & Strategy
Mississauga, CAN
Discovered YesterdayFull-time
VP, Product Operations
, CAN
Discovered YesterdayFull-time
Marketing Automation Architect (US)
, USA
Discovered YesterdayFull-time