Software Engineering Technical Leader - Customer Experience / SDK - L2/L3, MPLS

Cisco Silicon One™ is Cisco’s progressive silicon architecture powering the next generation of web-scale, cloud, service provider, enterprise, and AI networking infrastructure. The Silicon One Software Customer Engineering team works closely with Silicon One architecture, SDK, platform software, and Network Operating System (NOS) teams, as well as strategic customers and ecosystem partners, to enable, integrate, optimize, support, and deploy Silicon One software solutions across a broad range of networking environments. Our team serves as a critical bridge between silicon development, software engineering, and real-world deployments, helping accelerate feature adoption, optimize system performance, resolve complex customer challenges, and ensure successful integration of Silicon One technologies in production networks ranging from hyperscale cloud environments to large-scale AI/ML infrastructure. We are seeking an experienced Software Engineering Technical Leader to help drive software integration, feature enablement, performance optimization, customer support, and customer adoption of Silicon One solutions across Cisco and open-source networking ecosystems.

Your Impact As a Software Engineering Technical Leader, you will provide technical leadership for key software integration, deployment, and customer enablement initiatives while working closely with architects, senior technical leaders, engineering teams, strategic customers, and ecosystem partners.

You will: Lead the design, development, integration, and optimization of Silicon One software solutions across Cisco and open-source Network Operating Systems. Drive feature enablement through Switch Abstraction Interface (SAI) and other networking software frameworks. Collaborate with Silicon One architecture, SDK, platform software, and NOS teams to deliver scalable, high-performance networking solutions. Develop and optimize software features supporting modern cloud, data center, and AI/ML networking deployments. Lead software integration efforts involving Quality of Service (QoS), traffic management, congestion management, and load-balancing technologies. Contribute to the development and deployment of networking solutions for large-scale AI/ML clusters and GPU-based infrastructures. Work closely with customers and internal engineering teams to analyze deployment requirements, optimize performance, and accelerate feature adoption. Partner with customers, ecosystem partners, and internal engineering teams to fix, analyze, and resolve complex software and networking issues in development, qualification, and production environments. Provide technical leadership during customer critical issues involving Silicon One software, SDK, SAI, and Network Operating System integrations. Drive root-cause analysis, issue triage, and resolution of customer-reported software defects, integration issues, and performance challenges by coordinating across architecture, SDK, platform software, and NOS teams. Analyze field issues, identify product improvement opportunities, and provide actionable feedback to engineering teams to improve software quality, reliability, and deployment readiness. Support customer enablement activities including solution validation, deployment planning, performance tuning, and feature adoption. Participate in architecture discussions, design reviews, and technical planning activities with architects and senior technical leaders. Mentor engineers, conduct code reviews, and promote engineering excellence and guidelines. Contribute to automation, validation, testing, and continuous integration frameworks to improve software quality and deployment efficiency.