Software Engineering Manager

Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences

Evolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market

Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity

Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards

Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem

You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.

Define the technical vision and roadmap aligned with business goals and customer needs

Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions

Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture

Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact

Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases

Ensure system reliability, availability, and performance through robust monitoring and alerting systems

Work with product, operations, and customer success teams to deliver holistic solutions

Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency