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Forward Deployed Engineer
Aircall
Seattle, USA
Full-time
Mid · 5+ years experience
Hybrid
USD 84000-96000 yearly / year
Discovered 1 weeks ago
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- Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
- Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
- Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
- Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.
- Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
- Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
- Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team.
- Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
- Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
- Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.
- Act as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
- Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.
- Drive internal and external product education , including enablement for System Integrators (SIs) and channel partners.
- Maintain deep awareness of AI and CX industry trends , ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.
- 5–8 years in technical consulting, solutions engineering, or integration-focused project management.
- Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.
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