soft service supervisor
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Key skills for this role
About the Role
Better Hygiene Technical Services is seeking a Soft Service Supervisor to oversee daily soft services operations, ensuring high standards of cleanliness and customer satisfaction. The role involves developing training programs, monitoring performance metrics, and managing vendor relationships.
Key Skills for This Role
Responsibilities
- Oversee daily soft services operations, ensuring high standards of cleanliness and customer satisfaction across all facilities.
- Develop and implement training programs for staff, focusing on best practices in service delivery and safety protocols.
- Monitor and evaluate service performance metrics, using data driven insights to drive continuous improvement and operational efficiency.
- Manage vendor relationships, negotiating contracts and ensuring compliance with service level agreements.
Requirements
- Experience in soft services or facilities management
- Ability to develop and implement training programs
- Strong vendor management and negotiation skills
Full Job Posting
Responsibilities
- Oversee daily soft services operations, ensuring high standards of cleanliness and customer satisfaction across all facilities.
- Develop and implement training programs for staff, focusing on best practices in service delivery and safety protocols.
- Monitor and evaluate service performance metrics, using data driven insights to drive continuous improvement and operational efficiency.
- Manage vendor relationships, negotiating contracts and ensuring compliance with service level agreements.
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