Soft Service Project Lead
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Key skills for this role
About the Role
Safari Company seeks a Project Lead to oversee soft services (cleaning, waste, landscaping, water) at Jeddah Corniche Circuit. The role acts as the single point of contact with Saudi Motorsport Company, ensuring 24/7/365 service delivery.
Key Skills for This Role
Responsibilities
- Act as single point of contact between Safari Company and Saudi Motorsport Company
- Oversee day to day operations of cleaning, waste management, landscaping, water management, and pest control
- Direct soft service operations for non IP events (e.g., weekend public events)
- Liaise with dedicated vendors during International Promoter events (e.g., Formula 1) for temporary handover of areas
- Ensure service delivery meets or exceeds all agreed KPIs and SLAs
- Manage Contractor's staff and coordinate schedules for 24/7 facility operation
- Enforce strict adherence to BICSc standards and best practices
- Prepare and submit weekly and monthly performance reports to SMC
- Deliver and manage external façade cleaning program with approved Plan of Service
- Lead incident response and corrective action plans, maintain EDRC Plan
Requirements
- Bachelor's degree in related field
- Mandatory BICSc (British Institute of Cleaning Science) Certification
- 3 to 5 years of experience in facilities soft services management
- Proven ability to manage resource mobilization and response times during high profile public events
- Strong leadership, communication, and problem solving skills
- Fluency in Arabic and English
Full Job Posting
Job Purpose
- The Project Lead acts as the single point of contact between Safari Company and the Saudi Motorsport Company (SMC).
- This role is responsible for overseeing the 24/7/365 delivery of comprehensive soft services—including cleaning, waste management, landscaping, and water management—to ensure the Jeddah Corniche Circuit remains a world class, safe, and sustainable venue.
Duties & Responsibilities
- Operational Oversight: Manage day to day operations across all service categories, including Water Supply, Waste Management, Landscaping, Cleaning, and Pest Control.
- Non IP Event Management: Direct soft service operations for non IP events (e.g., weekend public events), ensuring these are treated as regular working days with a specialized focus on designated areas like public toilets.
- IP Event Coordination: Liaise with dedicated vendors during International Promoter events (e.g., Formula 1) to facilitate the temporary handover and return of designated areas.
- KPI & SLA Compliance: Ensure service delivery meets or exceeds all agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Staff Management: Manage the Contractor's staff and coordinate schedules to ensure the facility remains operational 24 hours a day.
- Standards Adherence: Enforce strict adherence to British Institute of Cleaning Science (BICSc) standards and best practices.
- Reporting: Prepare and submit Weekly Report and comprehensive monthly performance reports to SMC detailing KPI results and corrective actions taken.
- Façade & Window Cleaning Management: Deliver and manage the external façade cleaning program, ensuring all high level cleaning follows an approved 'Plan of Service' and strict safety provisions.
- Emergency & Incident Response: Lead incident response and corrective action plans while maintaining an up to date Emergency Disaster Recovery and Contingency (EDRC) Plan.
Qualifications & Certifications
- Education: Bachelor's degree in related field.
- Certification: Mandatory BICSc (British Institute of Cleaning Science) Certification.
Experience
- Minimum Experience: 3 to 5 years of experience in facilities soft services management.
- Event Expertise: Proven ability to manage resource mobilization and response times during high profile public events.
- Skills: Strong leadership, communication, and problem solving skills with fluency in Arabic and English.
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