Airport Soft Services Director - Cleaning & Janitorial
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Key skills for this role
About the Role
This role leads the Cleaning package at King Abdulaziz International Airport, covering cleaning and janitorial services across terminals and public areas. The Director ensures safe, compliant, and passenger-sensitive service delivery under a performance-based FM model.
Key Skills for This Role
Responsibilities
- Deliver the Cleaning package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation
- Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures
- Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence
- Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors
- Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions
- Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous improvement initiatives
- Maintain terminal cleaning standards in public areas, washrooms, BOH and service areas without disrupting passenger movement
- Apply approved chemicals, colour coding, infection control practices, spill response and rapid cleaning procedures
Requirements
- Degree level or equivalent in business, facilities management or relevant field
- 15+ years in FM covering soft services, including 10 years in senior roles leading large teams
- Minimum 5 years GCC experience
- Full professional proficiency in English mandatory
- Arabic beneficial
- Relevant airport, transport hub, critical infrastructure, hospitality mega facility or large public facility experience preferred
- Must be able to work in a 24/7/365 multi stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions
Full Job Posting
Job Purpose
- To perform the assigned role within the Cleaning package covering cleaning and janitorial services across terminals, washrooms, public areas, BOH, landside/airside interfaces and peak season operations, ensuring safe, compliant, continuous and passenger sensitive service delivery under EMPLOYER's pe
Key Responsibilities
- Deliver the Cleaning package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
- Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
- Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
- Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
- Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
- Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous improvement initiatives.
- Maintain terminal cleaning standards in public areas, washrooms, BOH and service areas without disrupting passenger movement.
- Apply approved chemicals, colour coding, infection control practices, spill response and rapid cleaning procedures.
Qualifications, Experience and Courses
- Degree level or equivalent qualification in business, facilities management or relevant field; 15+ years in FM covering soft services, including 10 years in senior roles leading large teams; minimum 5 years GCC experience; full professional proficiency in English mandatory, Arabic beneficial; extens
- Relevant airport, transport hub, critical infrastructure, hospitality mega facility or large public facility experience is preferred; aviation system roles require direct system/OEM exposure where applicable.
- Must be able to work in a 24/7/365 multi stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
- Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
- Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package specific technical/OEM/safety courses.
Airport Specific Competencies
- Airport security/access discipline, airside landside awareness and passenger impact sensitivity.
- Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
- Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
- SLA/KPI compliance
- Zero uncontrolled safety/security breach
- Quality of evidence and reporting
- Timely escalation and corrective action closure
- Inspection score
- Spill/complaint response
- Washroom/public area readiness
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