Social Media Moderator
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Key skills for this role
Role Overview
Koraspond is seeking a Social Media Moderator to manage community engagement across clients' social media platforms.
The role is the frontline voice of managed brands, handling responses, inquiries, escalations, and brand-aligned interactions.
Key Skills for This Role
Full Job Posting
Role Overview
Koraspond is seeking a Social Media Moderator to manage community engagement across clients' social media platforms.
The role is the frontline voice of managed brands, handling responses, inquiries, escalations, and brand-aligned interactions.
Location and Employment
- The position is based in Jeddah, Saudi Arabia and is explicitly on-site.
- The employment type is full-time.
About Koraspond
Koraspond is a 360° marketing, creative, and technology agency serving clients across automotive, healthcare, hospitality, real estate, education, and institutional sectors.
Its work includes brand identities, multi-platform campaigns, creative production, and AI-powered digital products.
Key Responsibilities
- Monitor and moderate comments, direct messages, and mentions across Instagram, TikTok, Snapchat, X, Facebook, LinkedIn, and YouTube.
- Respond promptly and professionally to inquiries, complaints, and feedback using approved response guidelines.
- Escalate sensitive issues, complaints, and potential public-relations risks to account managers.
- Hide, report, or remove spam, offensive, or inappropriate content according to moderation guidelines.
- Maintain response-time and engagement-rate targets across managed accounts.
- Log and categorize recurring inquiries, complaints, and feedback for monthly client reports.
- Coordinate with client teams to obtain accurate answers about products, pricing, and services.
- Support community engagement during campaigns, launches, and live events, including evening and weekend coverage when required.
- Track audience sentiment and flag trends, viral moments, and emerging issues.
- Contribute community insights to improve content strategy.
Qualifications and Experience
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- 1–3 years of experience in social media moderation, community management, or customer service.
- Strong knowledge of social media platforms, their features, and moderation tools.
- Excellent written communication skills with a professional, brand-appropriate tone.
- Experience with Meta Business Suite, Sprout Social, Hootsuite, or similar tools is advantageous.
- Understanding of the Saudi/GCC market, culture, and audience behavior.
- Ability to stay calm and professional when handling complaints or difficult conversations.
Personal Attributes
Patient, empathetic, and customer-focused mindset.
Quick thinking and sound judgment about when to respond and when to escalate.
Highly responsive, organized, and comfortable managing multiple accounts simultaneously.
Flexible with working hours for peak engagement times, campaigns, and events.
Discreet and professional when handling sensitive brand or customer information.
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