Snr Engineer, Field Service- "I &II"

Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Snr Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (TSMC) in North Valley, AZ. Domestic and International travel of at least 25% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.

Senior Engineer I, Field Service

Install, maintain, and repair ASM semiconductor equipment with minimal supervision • Lead troubleshooting of complex tool or process issues using structured diagnostic methods • Perform root‑cause analysis and recommend targeted, data‑driven corrective actions • Review tool‑performance data to identify trends, risks, or improvement opportunities • Provide technical guidance and on‑the‑job coaching to less‑experienced engineers • Document service activities and support updates to procedures and best practices • Communicate solutions, progress, and expectations clearly with customer engineers • Participate in escalations alongside cross‑functional ASM engineering teams

Senior Engineer II, Field Service

Serve as the senior technical lead for equipment installation, performance optimization, and recovery

Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance

Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements

Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite

Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans

Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing

Champion best practices and contribute to procedure development, improvements, and field‑wide learning

Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deployments

Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience.

Experience of semiconductor field service or capital‑equipment experience

Ability to interpret electronic and electromechanical schematics

Experience with structured troubleshooting methodologies

Knowledge of cleanroom and semiconductor safety protocols

Strong written and verbal communication skills

Ability to work independently and collaboratively in fast‑paced fab environments

Willingness to travel domestically and internationally as needed for the role.

Proficiency in MS Office

Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master’s degree with 6+ years of experience OR PhD degree with 4+ years of experience.

Experience in semiconductor field service experience with demonstrated technical leadership

Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting

Experience driving structured root‑cause analysis and long‑term corrective‑action plans

Proven ability to lead escalations and manage customer‑technical relationships

Strong communication and mentorship capabilities

Ability to work autonomously while guiding and developing other engineers

Willingness to travel domestically and internationally as needed for the role

Experience supporting beta tools or early‑option equipment

Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling

Experience writing or updating procedures or technical documentation

Strong customer‑service approach and organizational skills

Familiarity with structured problem‑solving methods

Demonstrated leadership in complex troubleshooting programs or technical initiatives

Experience owning customer‑technical relationships, including expectations and long‑term partnership building

Strong capability in mentoring and developing field engineers

Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems

Experience providing structured feedback to engineering or product teams

Experience evaluating or supporting beta‑stage or early‑option tools

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn , Facebook , Instagram, X and YouTube .

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.