Engineer, Field Service- "I & II"

As a Engineer I, Field Service, you will help support ASM’s advanced semiconductor equipment at customer sites, ensuring that tools operate safely and at peak performance. Your work keeps fabs running and directly contributes to the technologies powering AI, 5G, and cloud computing. This role gives you hands-on experience, structured training, and the chance to grow alongside experts in the field.

As a Engineer II, Field Service , you will take the lead in supporting ASM’s advanced semiconductor equipment at customer sites, ensuring tools run safely and at peak performance in high‑tech fab environments. You will troubleshoot complex, multi‑factor issues, guide less‑experienced engineers, and provide insights that directly influence tool stability and next‑generation product improvements. This role gives you autonomy, technical depth, and the chance to make a meaningful impact on our customers and on the technology powering the world.

Engineer I, Field Service

Install, maintain, and repair ASM semiconductor equipment at customer sites

Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods

Deliver clear, timely, customer‑focused support with a safety‑first mindset

Document work performed and support updates to service procedures

Support process improvements and contribute ideas to enhance tool performance

Assist with customer escalations.

Engineer II, Field Service

Install, maintain, and repair ASM semiconductor equipment with limited supervision

Lead troubleshooting of complex tool and process issues using structured diagnostic methods

Perform in‑depth root‑cause analysis and recommend data‑driven corrective actions

Analyze tool performance data to anticipate issues and propose targeted improvements

Provide training and on‑the‑job guidance to newcomers on routine service tasks

Identify operational risks and recommend minor process or procedure enhancements

Document service activities and contribute updates to procedures and best practices

Provide detailed field feedback to engineering and design teams and support beta testing

Manage day‑to‑day customer engagements with a proactive, customer‑first approach

Support escalations and collaborate with cross‑functional experts to drive resolution

Bachelor’s degree in Electromechanical Engineering or related field

1–3 years of technical experience in field service, or manufacturing of OEM capital equipment

Ability to read and interpret electronic and electromechanical schematics

Basic knowledge of safety protocols and cleanroom guidelines

Ability to apply rules and procedures in own activities

Ability to fully understand tool architecture and control algorithms and explain operating principals to peers

Clear written and verbal communication skills

Ability to work independently and in a team

Willing to travel up to as required for the role domestically and internationally

Knowledge of safety procedures and cleanroom guidelines

Proficiency with MS Office

Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master’s degree with 0 years of experience

Experience in field service or semiconductor capital equipment

Ability to interpret electronic and electromechanical schematics

Experience with structured troubleshooting methodologies

Knowledge of cleanroom and semiconductor safety protocols

Strong communication skills, both written and verbal

Ability to work independently and within a team

Willingness to travel domestically and internationally

Semiconductor field service or capital equipment experience

Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling

Experience writing procedures or process documentation

Strong customer‑service mindset and organizational skills

Familiarity with structured problem‑solving methods

Experience supporting escalations or beta‑site activities

Hands‑on semiconductor field service experience

Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling

Experience leading structured root‑cause analysis

Experience providing field data to engineering or design teams

Background supporting beta‑stage or early‑option tools

Familiarity with structured problem‑solving techniques

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn , Facebook , Instagram, X and YouTube .

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.