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Key skills for this role
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring timely and effective resolution of escalated incidents while maintaining high standards of quality and customer satisfaction.
This position involves leveraging technical expertise in Power BI, PowerShell, and Python to analyze incidents, mentor team members, and facilitate communication between technical and business stakeholders.
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring timely and effective resolution of escalated incidents while maintaining high standards of quality and customer satisfaction. This position involves leveraging technical expertise in Power BI, PowerShell, and Python to analyze incidents, mentor team members, and facilitate communication between technical and business stakeholders.
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HCL Technologies is a global IT services and consulting company offering digital, engineering, cloud, and AI solutions. Headquartered in Noida, India, it serves clients across industries in over 60 countries.
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