SMB Account Manager

• Build and nurture long-term relationships with venue partners, becoming their go-to advisor.

• Serve as the key point of contact for your portfolio, managing day-to-day needs and bigger-picture strategies.

• Drive account growth by identifying upsell opportunities and delivering commercial initiatives.

• Lead business reviews with venues, helping them understand performance and uncover expansion opportunities.

• Spot venues at risk of churn and work with them to re-engage and resolve blockers.

• Collaborate across internal teams such as Sales, Onboarding, Product, and Support to deliver the best possible customer experience.

• Provide proactive training, insights, and guidance to venue staff to maximise product adoption.

• Keep CRM and reporting up to date with activity, insights, and feedback.

• Experience in account management, customer success or a similar client-facing role.

• Strong communication and relationship-building skills with the ability to influence and consult.

• A commercial mindset with a knack for spotting growth and upsell opportunities.

• Ability to balance proactive initiatives with responsive problem-solving.

• Organised, adaptable, and comfortable working in a fast-paced environment.

• Hospitality or SaaS experience is a bonus (but not essential).