Smart Hands Support

Iron Mountain is seeking a skilled and detail-oriented Smart Hands Information Technology (IT) Support Specialist to join our Data Center Operations team.

In this role, you will be responsible for providing critical on-site technical assistance, performing physical hardware installations, maintaining network connectivity, and supporting remote engineering teams to ensure optimal data center performance.

You will join a dynamic, collaborative team dedicated to delivering high-availability technical infrastructure support and maintaining seamless operational continuity.

In this role, you will:

Perform Physical Hardware Maintenance & Support: Execute on-site hardware handling—including racking, stacking, cabling, and component replacements (hard drives, memory modules, processors)—to ensure data center assets are accurately maintained, logged, and deployed.

Collaborate with Remote Teams & Clients: Execute technical instructions and runbooks in coordination with remote engineers and customers to perform initial hardware configurations, basic network switch setup, device power cycling, and troubleshooting.

Ensure Compliance & Operational Standards: Adhere strictly to secure data center access, safety procedures, and security protocols while performing visual alarm inspections, incident reporting, and maintaining meticulous work records for compliance audits.