Site Reliability Engineering Officer
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Key skills for this role
About the Role
Provide support for application incidents across digital platforms, working closely with Platform Engineering, Application Development, and customer support teams to ensure time.
Key Skills for This Role
Responsibilities
- Provide support for application incidents across digital platforms
- Operate and monitor Elastic Observability stack
- Troubleshoot telemetry ingestion issues
- Maintain and update Kibana dashboards and alerting rules
- Perform root cause analysis and participate in post incident reviews
- Collaborate with Platform Engineering to automate tasks
- Develop and maintain support documentation and runbooks
- Manage incidents and requests via ticketing system
- Participate in on call rotation
Requirements
- Experience with Elastic Observability stack (Elasticsearch, Kibana, Fleet, APM)
- Knowledge of Kubernetes and container orchestration
- Experience with incident management and ticketing systems (Jira/ServiceNow)
- Ability to participate in on call rotation
- Scripting and automation skills (Terraform, Helm, scripting)
Full Job Posting
Role Overview
- Provide support for application incidents across digital platforms.
- Operate and monitor the Elastic Observability stack including Elasticsearch, Kibana, Fleet Server, APM Server, and Elastic Agent on ECK/OKE.
- Assist with Elasticsearch operations such as ILM, SLM, data tier housekeeping, and capacity monitoring.
Key Responsibilities
- Troubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors.
- Maintain and update Kibana dashboards, alerting rules, and saved objects.
- Perform root cause analysis and participate in blameless post incident reviews.
- Collaborate with Platform Engineering to automate tasks using Terraform, Helm, and scripting.
- Develop and maintain support documentation, runbooks, and knowledge base articles.
- Manage and prioritize incidents via Jira/ServiceNow.
- Participate in on call rotation and reduce operational toil.
- Monitor and report on MTTD and MTTR metrics.
- Collaborate with cross functional teams and vendor partners.
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