Site Reliability Engineer(Production Reliability, Azure Operations, Databricks Support and Incident Response)

Role Overview

Location and Schedule

• The role is based in Toronto, Ontario and is onsite three days a week.
• The position is full-time and permanent.

Key Responsibilities

• Monitor production Azure and Databricks environments for availability, performance, and operational readiness.
• Respond to incidents and service requests and participate in on-call rotations.
• Troubleshoot Azure, Databricks, networking, storage, identity, access, and application issues.
• Support Databricks workspaces, compute, policies, jobs, workflows, access, monitoring, and cost controls.
• Operate Unity Catalog and integrations with Azure data and security services.
• Support Azure networking, connectivity, and storage services.
• Manage alerts, dashboards, incident bridges, escalations, and emergency changes.
• Perform root cause analysis and remediation for recurring incidents.
• Assist with patching, upgrades, maintenance, validation, and disaster recovery exercises.
• Maintain runbooks, documentation, and support procedures.
• Manage work through JIRA and ServiceNow.
• Improve reliability and operational support with engineering teams.

Must-Have Skills

• At least 3 years of production Azure cloud infrastructure support experience.
• At least 1 year of hands-on Databricks support experience.
• Experience with Azure Storage, ADLS Gen2, Blob Storage, Azure networking, identity, and security.
• Experience with production incidents, on-call support, escalation, change management, root cause analysis, and problem management.
• At least 1 year of Windows Server administration experience.
• At least 1 year of Linux administration experience.
• Basic understanding of network troubleshooting and connectivity concepts.
• Experience with JIRA, ServiceNow, runbooks, and enterprise support procedures.

Preferred Skills

• Databricks jobs, clusters, workflows, workspaces, and user access support experience is preferred.
• Unity Catalog concepts, permissions, and governance knowledge is preferred.
• Azure SQL and Azure Data Factory operational support experience is preferred.
• Business continuity and disaster recovery knowledge, including RTO and RPO, is preferred.
• Experience with AI or GenAI platforms, enterprise data platforms, capacity review, cost monitoring, and performance troubleshooting is preferred.
• Strong communication, knowledge-sharing, and documentation skills are preferred.