Site Reliability Engineer

POSITION SUMMARY

ESSENTIAL FUNCTIONS/CORE RESPONSIBILITIES

• Write automation and production code to improve system reliability and performance.
• Design, build, and maintain highly available, scalable systems across cloud environments (e.g., AWS, Azure, or GCP).
• Own reliability and scalability considerations unique to our multi-tenant SaaS platform, including tenant isolation and blast radius containment.
• Maintain and extend logging, monitoring, and alerting systems to enhance observability and proactive incident response.
• Bridge development and operations by automating workflows, deployments, and infrastructure provisioning.
• Proactively monitor and respond to alerts and incidents, ensuring system uptime and performance.
• Support security and compliance initiatives.
• Eliminate manual toil across legacy systems (currently being migrated away from), client onboarding, and data integration, with the autonomy to build lasting automation.
• Collaborate with engineering, product, and operations teams to capacity plan, drive cloud cost reduction, and enhance the overall reliability and efficiency of our products
• Support production systems, including participation in on-call rotations and performing limited after-hours maintenance.
• Lead and contribute to post-incident reviews, driving root cause analysis and long-term solutions.
• Document reliability patterns, runbooks, and learnings to build operational maturity
• Other duties as assigned

POSITION REQUIREMENTS

• Bachelor’s degree in Computer Science, Engineering, or related field preferred; equivalent experience in supporting distributed software systems accepted.
• 2+ years of experience in Site Reliability Engineering, Systems Engineering, or DevOps, with strong systems/infrastructure fundamentals and comfort using modern tooling, including AI-assisted development, backed by the judgment to design sound automation, not just generate it
• Strong understanding of networking concepts including load balancing, DNS, IPSec, and VPNs.
• Experience with source version control, CI/CD, and Infrastructure as Code tools (e.g., GitHub, Jenkins, Terraform, CloudFormation).
• Working knowledge of Linux operating systems.
• Proficiency with relational or NoSQL database technologies (both preferred)
• Proficiency in at least one scripting or programming language (Node.js, Python, Go, Bash, PowerShell, etc.).
• Experience with containerization and orchestration (Docker, ECS, Kubernetes).
• Familiarity with observability tools (Graylog, New Relic, Prometheus, Grafana, ELK Stack, etc.).
• Strong collaboration, problem-solving, and communication skills.

ESSENTIAL COMPETENCIES

ADDITIONAL PREFERRED QUALIFICATIONS

• Expertise in git, docker, terraform, ansible and AWS
• Experience with blue/green or canary deployment strategies and zero-downtime releases.
• Understanding of security best practices in cloud-native environments.
• Background in automating large-scale infrastructure management.
• Experience working in an agile or SaaS-based environment.

HOW PERFORMANCE IS MEASURED FOR THIS ROLE