Project Manager

POSITION SUMMARY

ESSENTIAL FUNCTIONS/CORE RESPONSIBILITIES

• Effectively manage complex, multi-product enterprise software implementations involving numerous stakeholders, including technical teams and executive-level leadership.
• Proactively identify potential issues, risks, and opportunities, communicating them clearly and driving them to resolution before they impact the project.
• Serve as a client-centric partner, balancing a consultative style with a strong sense of urgency to keep projects on track and meet deadlines.
• Influence and align project stakeholders across functions and levels of the organization, even without direct authority, to keep projects moving forward.
• Collaborate closely with Sales, Implementation Consultants, Product Management, and company leadership to ensure a seamless client experience from sale through delivery.
• Ensure project schedules, strategies, and collateral are developed and implemented for each project.
• Manage project team utilization, margin, and variance.
• Ensure that project schedules are consistently up to date.
• Create smooth handoffs between groups or organizations involved in a project.
• Ensure that escalation of risks or roadblocks is timely, thorough, and accurate.
• Maintain and aspire to exceed team and company goals.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Other duties as assigned

POSITION REQUIREMENTS

• Bachelor’s degree (emphasis in a technical, project management, or business-related field)
• At least 5 years of project management experience.
• Demonstrated success leading implementation projects and hitting milestone deliverables.
• Demonstrated success with structured methodologies associated with business processes, needs analysis, and systems analysis.
• Demonstrated project management skills including developing client relationships, taking ownership responsibility, and successful project completion.
• Demonstrated ability to create concise written communications and oral presentations.
• Ability to work independently and with minimal supervision.
• Proven experience managing complex, multi-product enterprise software implementations involving numerous stakeholders, including both technical teams and executive-level leadership.
• Exceptional written and verbal communication skills, with the ability to clearly convey complex information to both technical and executive audiences.
• Demonstrated ability to proactively identify risks and drive issues to resolution before they impact project timelines.
• Strong consultative and relationship-building skills, with a demonstrated ability to influence and align stakeholders across functions and levels of an organization without direct authority.
• Travel as needed, (approx. 25%)

ESSENTIAL COMPETENCIES

ADDITIONAL PREFERRED QUALIFICATIONS

• Previous experience using Financial Force-PSA (or other project management suite), Hubspot, Zendesk, and Salesforce.
• Previous experience working within the Higher Education Industry.
• Master’s degree in business or related field
• Understanding of SaaS, on-prem, single-tenant, multi-tenant, etc. product architectures
• Project Management Credential: PMP, CAPM, PMI-ACP, PMI-RMP, PMI-SP

HOW PERFORMANCE IS MEASURED FOR THIS ROLE