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Site Reliability Engineer
Kissht
Mumbai, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Site reliability engineeringProduction supportSystem monitoring and observabilityGrafanaNew RelicDatadog
Free
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Site reliability engineeringProduction supportSystem monitoring and observability
Role Overview
Kissht is seeking a Site Reliability Engineer to support production stability, reliability, and operational improvement.
The role monitors system health, investigates alerts, resolves production issues, and coordinates with engineering, DevOps, product, and customer support teams.
Key Skills for This Role
Site reliability engineeringProduction supportSystem monitoring and observabilityGrafanaNew RelicDatadog
Full Job Posting
Role Overview
Kissht is seeking a Site Reliability Engineer to support production stability, reliability, and operational improvement.
The role monitors system health, investigates alerts, resolves production issues, and coordinates with engineering, DevOps, product, and customer support teams.
Key Responsibilities
- Monitor system health and performance using tools such as Grafana, New Relic, Datadog, Sumo Logic, and Dynatrace.
- Create and maintain dashboards, alerts, and log queries to improve visibility and issue detection.
- Respond to and resolve support tickets with customer support and engineering teams.
- Track issues, bugs, and tasks in Jira with clear status and progress updates.
- Document processes, known issues, and solutions in Confluence and maintain operational playbooks.
- Troubleshoot production issues using logs and monitoring data.
- Support root cause analysis and contribute to post-incident reviews.
- Assist in automating routine tasks and improving support workflows.
- Use basic SQL and programming knowledge for debugging and data checks.
- Communicate and collaborate with technical and non-technical stakeholders across teams.
What We Are Looking For
- B.Tech or MCA in Computer Science, Information Technology, or a related field.
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