Simulation Operations Manager (Academic Affairs)

• Oversees and contributes to all operations of simulation-based activities, including technology-enhanced education such as extended reality (XR)–supported simulation.
• Supports and contributes to the scheduling process by verifying resource availability, managing conflicts, and ensuring adherence to operating guidelines.
• Oversees simulation space utilization and scheduling by maintaining accurate records, generating utilization reports, and collaborating with faculty and simulation educators to ensure efficient use of resources.

• Ensures all simulation and XR lab spaces are safe, clean, and well-organized, supporting a professional learning environment in alignment with organizational standards.
• Oversees preparation and upkeep of simulation environments to promote learner-centered education and seamless event delivery.
• Provides timely response and resolution to urgent work requests and assignments.

• Monitors and evaluates program needs and provides justification for purchases to the Simulation Director to assist in the development and monitoring of the annual operating and capital budgets.
• Manages vendor relationships and warranty compliance for all simulation and lab equipment, ensuring timely support and adherence to service agreements.
• Oversees maintenance, troubleshooting, and repair of simulation equipment, including hardware and software updates, to maintain safety, functionality, and readiness.
• Conducts preventive maintenance and lifecycle management to optimize equipment longevity and minimize downtime.
• Oversees all equipment ordering, training, and record keeping supporting operational readiness.
• Maintains comprehensive simulation inventory, including tracking and reporting of equipment orders, replacements, and acquisitions.
• Oversees the updating of the master equipment list and equipment manuals to ensure accuracy and accessibility.
• Develops, implements, and enforces standard operating procedures related to equipment procurement, maintenance, tracking, and reporting.
• Coordinates procurement requests, guides decision-making for equipment purchases, and provides budget recommendations for equipment, supplies, and materials.
• Interfaces with the JHSON IT department to ensure reliable integration of simulation technologies and systems.
• Works closely with IT or other technology staff to assist, select, and develop learning management systems and multimedia hardware and software.

• Provides educational and technical support to faculty, staff, and learners to ensure safe, efficient, and effective use of simulation resources.
• Serves as a simulation technician or specialist, as needed, to maintain operational functionality.
• Provides guidance on best practices in healthcare simulation to staff, faculty, and interdisciplinary teams.

• Develops, implements, and maintains tools to monitor and report on the quality, productivity, and service outcomes of simulation-based operations and educational activities.
• Develops, updates, and enforces simulation policies, procedures, and protocols in alignment with best practices and accreditation standards.
• Prepares required accreditation reports and supports compliance with external standards.

• Works closely with Simulation Center leadership in strategic planning for simulation events.
• Contributes to the mission and goals of JHSON by participating in school and institution-wide strategic initiatives, assuring compliance with accreditation and other applicable federal, state, and local regulatory agencies.
• Assures and documents compliance with accreditation standards set by applicable federal, state, and local regulatory agencies.
• Develops and implements procedures to optimize customer service while maximizing operational efficiency and promoting financial viability.
• Represents the Simulation Center at JHSON meetings or JHU committees, as required.
• Work closely with leadership to identify special projects that will contribute to the fulfillment of the JHSON strategic plan. Including the establishment of deadlines, and prioritization of work.
• Support grant-funded simulation projects as needed.
• In collaboration with the Associate Director of Simulation Education, oversee and support the Standardized Patient (SP) initiatives.
• Collaborate with the simulation leadership team and faculty to support the development of simulation curriculum and educational materials related to the JHSON programs.

• Proactively assesses and implements appropriate processes to ensure that all facets of customer service and program excellence are effectively addressed.
• Act as liaison to visitors to the department from inside JHU and outside the University, making all necessary arrangements in collaboration with the Program Administrator.
• Represents the simulation program at all recruitment, orientation, and other special events.

Supervises staff of 4-6 non-exempt staff (Simulation Operation Specialists, Simulation Operations Assistant, Student Workers), as well as casual employees.

• High School Diploma or graduation equivalent.
• Five years progressive experience in simulation, including at least one year with lead or supervisory experience.
• CPR certification
• Additional education may substitute for required experience to the extent permitted by JHU equivalency formula.
• Bachelor’s or Master’s Degree in a health-related field.
• Preference given to candidates with education and/or experience in higher education, specific to healthcare simulation.
• Experience in the management of a simulation center within an academic or hospital-based setting.
• Experience supporting faculty in an academic environment.
• Membership within a simulation-based organization, such as the Society for Simulation in Healthcare (SSH).
• Experience with technology enhanced simulation activities like virtual reality (VR).
• EMT, CNA or similar allied health related experience.
• CHSOS (or within 6 months of hire), CHSOS-A.
• Understanding of patient care simulation technologies and applications.
• Inventory, material storage, and record keeping procedures experience.

Classified Title : Simulation Operations Manager Role/Level/Range: ACRP/04/ME Starting Salary Range : $64,600 - $113,300 ($100,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule : Monday - Friday 8:30 - 5:00 FLSA Status: Exempt Location : School of Nursing - East Baltimore Campus Department name: Academic Affairs Personnel area: School of Nursing