Showroom Administrator

Coordinate local UAE deliveries and collections by arranging suitable transport providers such as Porter, Aramex, or other approved logistics companies.

For international shipments, obtain and compare freight quotations, coordinate shipping requirements, and arrange collection of inventory from the showroom.

Ensure items are properly packed, documented, handed over, and tracked until delivery or collection is completed.

Maintain records of shipment costs, tracking details, delivery documents, and logistics-related expenses.

Process online orders received through the company's e-commerce platforms. Prepare, pack, label, and coordinate shipping of orders within the required timeline.

Update order and inventory records after dispatch and maintain the required delivery documentation. Record e-commerce platform fees, shipping charges, and other applicable transaction expenses accurately in Zoho Books.

Support upcoming robot rental, sale, demonstration, and event projects by preparing the required administrative documentation. Complete and submit documents required for venue access, loading bay bookings, permits, delivery access, staff details, vehicle information, and other site requirements.

Coordinate project tools, accessories, equipment, consumables, and supporting materials required by the technical team before deployment. Ensure issued project items are properly recorded and returned or accounted for after project completion.

Ensure showroom equipment, office equipment, utilities, and operational facilities are maintained and ready for daily use. Report maintenance issues and coordinate maintenance requests with building management, service providers, or approved vendors.

Arrange quotations and procurement for replacement items, repairs, equipment, and showroom operational requirements. Follow up on maintenance requests until completion and maintain the relevant records.

Attend to people entering the showroom and identify whether they are customers, delivery personnel, vendors, service providers, or other visitors. Professionally communicate with walk-in customers, understand their initial requirements, and direct them to the appropriate sales, technical, or management team member.

Capture complete and accurate customer information for all walk-in enquiries and ensure leads are entered into the company's CRM or designated system.

Maintain proper records of showroom visitors, customer enquiries, online enquiries assigned for follow-up, and other incoming leads to ensure no opportunity is missed.