Shop Supervisor (Engineered Products & Services)

RESPONSIBILITIES

• Provide day-to-day leadership and support to the Service Department (Electrical & Mechanical); working closely with technicians to troubleshoot issues, remove roadblocks, and support successful job completion.
• Plan and schedule service work, assign resources, and coordinate technician workloads to maximize efficiency and meet customer timelines.
• Supervise a team of skilled Service Technicians while fostering a safe, productive, and team-oriented work environment.
• Ensure service orders are completed accurately, efficiently, and in accordance with company procedures and quality standards.
• Maintain compliance with ISO requirements and company policies throughout the repair process.
• Act as a key point of contact for customers, providing updates and maintaining strong working relationships during repairs.
• Oversee repair quotations and work closely with the Mechanical Department to support accurate job costing and scope development.
• Review completed work to ensure quality, efficiency, and customer requirements have been met.
• Collaborate with the Electrical Department Manager to maintain a smooth and efficient repair process across departments.
• Drive initiatives that improve shop organization, productivity, safety, and overall operational performance.
• Participate in the on-call rotation as required & support a 24/7 operation where occasional overtime will be required.