Shop Manager

Lead and inspire a team of staff and volunteers, creating a welcoming environment where everyone can thrive.

Drive sales, meet targets and identify new opportunities to maximise income and support the British Red Cross.

Create an inviting shop floor with eye-catching displays, well-presented stock and an excellent customer experience.

Manage the day-to-day running of the shop, including stock, cash handling, compliance and operational processes.

Build strong connections within the local community, championing the British Red Cross and the difference we make every day.

Experience leading a retail team, with the ability to motivate, coach and develop others to achieve their best.

A passion for delivering excellent customer service and creating a welcoming shopping experience.

Commercial awareness and confidence using sales data to drive performance and meet targets.

Strong organisational skills, with the ability to manage multiple priorities and keep shop operations running smoothly.

Enthusiasm for the British Red Cross mission, with the confidence to build relationships and engage with the local community.

Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.

Pension scheme: Up to 6% contributory pension.

Learning & Development: A range of career & learning opportunities.

Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..

Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.

Cycle2Work: Lease a bicycle through the scheme .