Shop Advisor

• Act as a primary contact for equipment and cleaning service inquiries from drivers, dispatch, and external customers.
• Communicate status updates, ETAs, and service recommendations clearly and professionally.
• Escalate service-related issues requiring urgent resolution or cross-functional coordination .

• Select and manage third-party vendors; issue and track vendor repair orders (VROs).
• Review vendor estimates and paperwork for accuracy, cost efficiency, and documentation compliance.
• Resolve vendor disputes and monitor repair timelines to reduce downtime.

• Coordinate PM schedules and inspections to meet both internal standards and regulatory requirements.
• Manage follow-ups such as retorques and overdue work orders.
• Identify and escalate safety or compliance risks as needed.

• Coordinate daily repair and tank cleaning schedules in partnership with shop supervisors, foremen, and parts personnel.
• Track labor, parts, and cleaning activities to ensure proper billing and cost allocation.
• Assist with intake assessments and estimate preparation.

• Utilize TMT and other maintenance systems to manage workflow and digital records.
• Ensure timely scanning and attachment of inspection forms, cleaning reports, and work orders.
• Oversee accurate coding and closure of work orders for both mechanical and washrack services.

• Support internal conflict resolution on repair justifications and scope of work.
• Help troubleshoot minor mechanical issues and guide drivers to safe locations or appropriate vendors.
• Identify and implement process improvements across service, cleaning, and administrative workflows.
• High School Diploma or equivalent required; post-secondary education in Business, Transportation, or a related field is an asset.
• Minimum 3 years of experience in a service writer, maintenance coordination, or administrative supervisor role within transportation or mechanical services.
• Experience supervising staff and managing both shop and washrack operations is preferred.

We invest in our employee’s growth through training and development programs.

We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, floating holidays, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development
• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene