Service Manager

• Lead day-to-day operations of the shop and wash rack, ensuring safe, timely, and high-quality work on all equipment.
• Oversee both planned and unplanned maintenance, repair, and tank cleaning operations.
• Ensure equipment and facilities are maintained in accordance with federal, state/provincial, and corporate guidelines.
• Manage throughput and evaluate process efficiencies for continuous improvement.
• Track and control parts, tires, chemicals, and equipment inventory.

• Ensure strict adherence to all safety policies, environmental protocols, and regulatory requirements (e.g., TDG, WHMIS, effluent management, confined space entry).
• Maintain records of inspections, testing, and maintenance activity in accordance with B620/HM183 and other applicable standards.
• Ensure proper disposal of waste and effluents and report discrepancies to appropriate stakeholders.

• Hire, train, supervise, and coach shop and/or wash rack staff including mechanics, technicians, and support personnel.
• Monitor performance, ensure proper use of safety equipment, and foster a culture of accountability.
• Lead performance reviews, employee development plans, and disciplinary actions when necessary.
• Monitor payroll and overtime to ensure labour cost efficiency.

• Maintain relationships with customers, internal sales teams, vendors, and regulatory agencies.
• Ensure service quality meets or exceeds expectations and address any service failures.
• Support and grow commercial shop and/or cleaning revenue by managing existing accounts and soliciting new opportunities.
• Approve and process work orders, cleaning tickets, and invoicing to ensure accurate billing and participate in timely accounts receivable collection.

• Manage operating budgets, monitor maintenance costs, and ensure financial performance aligns with branch targets.
• Control expenditures on labour, parts, and supplies; participate in annual budgeting and capital expenditure requests.
• Track revenue, productivity, and KPI performance for both shop and/or wash rack operations.
• High School Diploma required, post-secondary education or technical certifications in heavy-duty mechanics, operations, or related field preferred.
• 5–7 years of experience in maintenance operations, tank wash services, or related industrial environments.
• 3+ years in a leadership or supervisory role required.

We invest in our employee’s growth through training and development programs.

We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development
• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene