Services Support Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
World Wide Technology is looking for a Program Manager to manage large client initiatives with budgets of $25MM or more. The role involves defining governance, managing risks, budgets, and stakeholder engagement across global teams.
Key Skills for This Role
Responsibilities
- Define and implement governance and controls across the program
- Monitor and manage program level milestones, risks, issues, and decisions
- Drive decision making processes where appropriate
- Work with leadership and technical leads to staff and resource the program appropriately
- Manage all budgeting, forecasting and program financials to meet financial expectations
- Manage program level procurement reporting and visibility
- Ensure end to end program delivery and quality
- Drive stakeholder engagement to ensure appropriate communication and decision making
- Create executive reporting and deliver to appropriate executive stakeholders
- Ensure the program is aligned to the statement of work
- Monitor and assess customer satisfaction, quality, and profitability
- Coach and mentor PMs and other team members as needed
Requirements
- Bachelor’s Degree in Arts/Sciences (BA/BS) preferred
- Minimum of 2 years’ active Program Management experience
- Minimum 7 years of Project Management experience
- Experience managing, tracking, and forecasting financials and budgets for large scale programs
- Ability to work independently and aggressively track to program timelines
- Strong team skills
- Strong communication skills (written, verbal, and presentation)
- Project Management Professional (PMP) certification through PMI, Prince2 preferred
Full Job Posting
A Brief Overview
- The Program Manager is responsible for managing large client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT, WWT Partners, and potentially with the client.
- The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater.
- He/she will have managed large, distributed teams of matrixed resources of at least 10 people or more and have strong presentation and public speaking skills.
Job Responsibilities
- Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required to control the program
- Extensive problem solving skills, with the fortitude to drive resolutions to a close
- Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
- Monitors and manages the program level milestones, risks, issues, and decisions
- Drives decision making processes where and when appropriate
- Works with leadership and technical leads to staff and resource the program appropriately
- Escalates and drives program level issues resolution and risk mitigation
- Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
- Responsible for managing program level procurement reporting and visibility
- Ensure roles and responsibilities are defined and align to staffing plans
- Responsible for end to end program delivery and quality
- Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) preferred
- Minimum of 2 years’ active Program Management experience
- Minimum 7 years of Project Management experience
- Experience managing, tracking, and forecasting the financials and budgets for large scale programs
- Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
- Ability to work independently and aggressively track to program timelines
- Strong team skills
- Strong communication skills (written, verbal, and presentation)
- Project Management Professional (PMP) certification through Project Management Institute (PMI), Prince2 preferred
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at World Wide Technology
End to End Architect
Abu Dhabi, UAE
World Wide Technology is seeking an End-to-End AI Infrastructure Architect to design and integrate compute, networking, storage, facilities, and platform layers into coherent AI infrastructure architectures. You will ser
Services Support Manager
Abu Dhabi, UAE
World Wide Technology is seeking a Program Manager to manage large client initiatives, requiring engagement across multiple technical and global teams. The role involves defining governance, managing budgets, and ensurin
Services Support Manager
Abu Dhabi, UAE
Job Specification: A Brief Overview The Program Manager is responsible for managing large client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within W
End to End Architect
Abu Dhabi, UAE
About WWT World Wide Technology (WWT) is a global technology solutions provider with over US$20 billion in annual revenue, 10,000+ employees, and operations across the Americas, EMEA, and APAC. WWT combines strategy, exe
End to End Architect
Abu Dhabi, UAE
NA Requirements: About WWT World Wide Technology (WWT) is a global technology solutions provider with over US$20 billion in annual revenue, 10,000+ employees, and operations across the Americas, EMEA, and APAC. WWT combi
Client Executive
Abu Dhabi, UAE
Job Summary The Client Executive will sell broad technical services, solutions and products to our customers within the local market. Day to day responsibilities will include building meaningful relationships within a te
Senior Network Architect
Abu Dhabi, UAE
Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solut
Client Executive
Abu Dhabi, UAE
Job Summary The Client Executive will sell broad technical services, solutions and products to our customers within the local market. Day to day responsibilities will include building meaningful relationships within a te
End to End Architect
Abu Dhabi, UAE
Services Support Manager
Abu Dhabi, UAE
Services Support Manager
Abu Dhabi, UAE
End to End Architect
Abu Dhabi, UAE
End to End Architect
Abu Dhabi, UAE
Client Executive
Abu Dhabi, UAE
Senior Network Architect
Abu Dhabi, UAE
Client Executive
Abu Dhabi, UAE