Services Support Manager
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Key skills for this role
About the Role
World Wide Technology is seeking a Program Manager to manage large client initiatives, requiring engagement across multiple technical and global teams. The role involves defining governance, managing budgets, and ensuring program delivery.
Key Skills for This Role
Responsibilities
- Defines and implements governance and controls across the program
- Monitors and manages program level milestones, risks, issues, and decisions
- Drives decision making processes where and when appropriate
- Works with leadership and technical leads to staff and resource the program appropriately
- Escalates and drives program level issues resolution and risk mitigation
- Responsible for managing all budgeting, forecasting and program financials
- Responsible for managing program level procurement reporting and visibility
- Ensure roles and responsibilities are defined and align to staffing plans
- Responsible for end to end program delivery and quality
- Drives stakeholder engagement to ensure appropriate level of communication and decision making
- Creates executive reporting, and delivers the reports to the appropriate executive stakeholders
- Ensures the program is aligned to the statement of work
Requirements
- Bachelor's Degree in Arts/Sciences (BA/BS) preferred
- Minimum of 2 years’ active Program Management experience
- Minimum 7 years of Project Management experience
- Experience managing, tracking, and forecasting financials and budgets for large scale programs
- Ability to work independently and aggressively track to program timelines
- Strong team skills
- Strong communication skills (written, verbal, and presentation)
- Project Management Professional (PMP) certification through PMI, Prince2 preferred
Full Job Posting
Job Specification
- The Program Manager is responsible for managing large client initiatives.
- Requires successful engagement across multiple technical and global teams within WWT, WWT Partners, and potentially with the client.
- Ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater.
Job Responsibilities
- Defines and implements governance and controls across the program, including status reporting, risks and issues management, stakeholder engagement, and other routines
- Extensive problem solving skills, with the fortitude to drive resolutions to a close
- Extensive knowledge of service delivery models focused on continuous improvement
- Monitors and manages the program level milestones, risks, issues, and decisions
- Drives decision making processes where and when appropriate
- Works with leadership and technical leads to staff and resource the program appropriately
- Escalates and drives program level issues resolution and risk mitigation
- Responsible for managing all budgeting, forecasting and program financials to meet financial expectations
- Responsible for managing program level procurement reporting and visibility
- Ensure roles and responsibilities are defined and align to staffing plans
- Responsible for end to end program delivery and quality
- Drives stakeholder engagement to ensure appropriate level of communication and decision making
Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) preferred
- Minimum of 2 years’ active Program Management experience
- Minimum 7 years of Project Management experience
- Experience managing, tracking, and forecasting the financials and budgets for large scale programs
- Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
- Ability to work independently and aggressively track to program timelines
- Strong team skills
- Strong communication skills (written, verbal, and presentation)
- Project Management Professional (PMP) certification through Project Management Institute (PMI), Prince2 preferred
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