Services Specialist - Customer Support Engineer

Roles and Responsibilities

Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure.

Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

For roles outside of the USA- This role requires basic experience in the Services & Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)/ BTech/ BE/ equivalent

Desired Characteristics

Candidate should have basic understanding of IT/ cybersecurity/ LAN WAN concepts

Candidate with configuration skill set on IT Network system will be preferred

Candidate should have basic undertaking knowledge of WAMS systems