Services Engineer

About Us

Job Description

Key responsibilities

• Perform remote monitoring, investigation, fault diagnosis, and troubleshooting activities, and undertake site visits when required to support fault rectification, maintenance, testing, commissioning, or operational incidents.
• Perform preventive maintenance activities including planned inspections, health checks, diagnostics, condition assessments, system monitoring, configuration verification, backup validation, and proactive reliability improvement initiatives.
• Perform corrective maintenance activities including fault diagnosis, troubleshooting, fault rectification, root cause analysis, technical investigations, implementation of corrective actions, and restoration of services within agreed SLA timeframes.
• Support system upgrades, equipment replacement, configuration changes, software updates, engineering modifications, variation orders, and defect rectification activities.
• Provide technical support for testing, integration, commissioning, migration, transition-to-service, and operational readiness activities associated with system enhancements and newly delivered assets.
• Maintain accurate maintenance records, technical documentation, support reports, and customer communications, while providing regular status updates to internal and external stakeholders.
• Participate in a rostered on-call support arrangement and perform shift work, planned maintenance, possession activities, and out-of-hours works, including nights, weekends, and public holidays, as required to support operational and project delivery activities.
• Build and maintain effective working relationships with Metro Trains Sydney (MTS), internal Hitachi Rail teams, and third-party suppliers to ensure delivery of a professional, customer-focused support service and achievement of operational performance objectives.

Key skills, knowledge and experience

• Broad understanding of railway Communications (COM) and Control Command Systems (CCS).
• Strong working knowledge of SCADA and integrated operational railway systems.
• Experience supporting operational rail, transport, or critical infrastructure environments.
• Demonstrated experience delivering preventive and corrective maintenance activities.
• Experience with fault diagnosis, troubleshooting, root cause analysis, and technical investigations.
• Knowledge of incident management, SLA-based service delivery, maintenance, and asset management practices.
• Experience supporting upgrades, modifications, equipment replacement, and engineering changes.
• Experience supporting testing, commissioning, and transition-to-service activities.
• Experience managing customer tickets, internal support tickets, PCRs, defects, and technical change processes through to closure.
• Experience coordinating with internal engineering teams, suppliers, and external stakeholders to resolve technical issues.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work independently and participate in an on-call support roster.
• At Hitachi Rail, we know that a diverse business is a sustainable business. Working collaboratively with a range of internal networks, we’re continuously improving our policies and products. From accessible, sustainable design to achieving a better gender balance. We base these efforts on our core values: Harmony, Sincerity, and Pioneering spirit. And by aligning with these, we’re able to create a workplace where people not only feel comfortable but are given opportunities to thrive. We’re especially keen to hear from women and people of all genders considering a career in engineering, cybersecurity, and rail technology.

What we offer

• Annual performance, development, and salary review process.
• Ongoing professional development and training.
• Salary continuance.
• Health and Wellbeing initiatives throughout the year (incl. flu vaccinations).
• Employee Assistance Program (employees and family).
• Days off per year sponsored by the company in addition to the statutory public holidays and leave entitlements.
• Invitation to attend and participate in Company sponsored social events throughout the year.
• #LI-CL1
• Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .
• At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.