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Services Delivery Manager (Professional services Team)
Check Point Software Technologies
Remote, IND
Full-time
Senior
Remote
Discovered 3 weeks ago
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Key Skills for This Role
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- Create and execute efficient personnel management plans
- Keep consultants utilization at a high level to meet annual objectives
- Improve the skills of our Professional Services consultants
- Maintain and increase the technical certification of consultants on the team
- Maintain strong relationships with customers, partners, sales and SE teams
- Strive to continuously improve current service offerings and delivery governance
- Help develop additional service offerings to enhance customer value
- Own and lead customer escalations end-to-end, working directly with customers, sales, SEs, TAC and consultants to drive resolution
- Lead operational cadence calls and ensure actions are tracked through to completion
- Always strive to improve the project delivery process and reporting structure
- Conduct regular 1:1 meetings with consultants
- Identify current and future challenges relating to skills, promotion, utilization and role development
- Demonstrate strong leadership presence by driving discussions, decisions and outcomes
- Be proactive, innovative and operationally focused
- Help with consultant recruitment and hiring
- Act as the primary delivery partner to sales leadership, ensuring regular communication, alignment and execution
- Support management of critical customer cutovers, weekend activities and enterprise delivery requirements
- Drive operational forecasting, resource planning and escalation management across the India project delivery business
- Experience managing a team of technical consultants or engineers
- Strong customer service, project management and quality control skills
- Proven experience managing escalations and enterprise customer situations
- Strong resource planning and operational management skills
- Excellent leadership and stakeholder management capabilities
- Strong teamwork skills and attention to detail
- Experience with Check Point technologies is preferred
- Experience managing firewall migrations, enterprise implementations or large-scale delivery engagements is highly desirable
- Familiarity with technologies such as Maestro, VSX, VPN, CloudGuard and enterprise security environments is advantageous
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