ServiceNow Technical Consultant

We are seeking an experienced ServiceNow Technical Consultant to support multiple strategic ITSM transformation initiative involving the migration of ServiceNow data, configurations, workflows, integrations, and operational processes to the Salesforce ITSM platform . The consultant will serve as the primary ServiceNow Subject Matter Expert (SME) within the migration program, collaborating closely with migration teams, Salesforce consultants, business stakeholders and client representatives.

The role requires a strong understanding of ServiceNow architecture, data models, workflows, and ITSM processes, along with the ability to analyze, map, and transform ServiceNow components into Salesforce ITSM equivalents. The consultant will actively participate in client workshops, migration planning sessions and technical design discussions to ensure a successful transition.

Act as the ServiceNow technical SME for migration and transformation activities.

Analyze existing ServiceNow implementations, including:

Incident Management

Request Management

Change Management

Problem Management

Knowledge Management

Service Catalog

CMDB

Custom Applications

Assess ServiceNow configurations, customizations, workflows, integrations, and data structures for migration readiness.

Document current-state architecture, business processes, data dependencies, and technical configurations.

Support migration teams in extracting and validating ServiceNow data and configurations.

Define migration strategies for:

Data objects

Configuration items

Service Catalog items

Workflows and business rules

Approval processes

Notifications

Reports and dashboards

Identify data transformation requirements and potential migration risks.

Assist in reconciliation, validation, and post-migration verification activities.

Partner with Salesforce ITSM architects, consultants, and developers to map ServiceNow functionality to Salesforce capabilities.

Define field mappings, object mappings, data relationships, and workflow transformations.

Translate ServiceNow business processes into Salesforce ITSM workflows and automation frameworks.

Provide recommendations on process redesign, optimization, and platform alignment.

Support testing and validation of migrated configurations and workflows within Salesforce.

Participate in client workshops, discovery sessions, design reviews, and migration planning meetings.

Present ServiceNow technical assessments and migration recommendations to stakeholders.

Serve as the trusted advisor for all ServiceNow-related queries and decisions.

Collaborate with business users, technical teams, and project leadership throughout the migration lifecycle.

Create and maintain detailed migration documentation.

Document field mapping matrices, transformation rules, workflow mappings, and technical specifications.

Support audit, governance, compliance, and change management requirements.

Contribute to migration runbooks, playbooks, and knowledge transfer activities.

ServiceNow ITSM

Flow Designer

Workflow Engine

Business Rules

Script Includes

Client Scripts

REST/SOAP APIs

Salesforce Service Cloud / ITSM

Data Mapping

Process Transformation

Workflow Translation

Configuration Assessment

The successful candidate will:

Provide expert ServiceNow guidance throughout the migration lifecycle.

Enable accurate migration of ServiceNow data, configurations, workflows, and processes to Salesforce ITSM.

Drive effective collaboration between ServiceNow and Salesforce teams.

Ensure business process continuity and minimize migration risks.

Serve as the primary ServiceNow technical advisor in client-facing engagements.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.