ServiceNow Presales Solution Architect
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Key skills for this role
About the Role
Lead presales engagements, design ServiceNow solutions, respond to RFPs, and collaborate with teams; requires strong ServiceNow knowledge and communication skills.
Key Skills for This Role
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Key Responsibilities
- Lead presales engagements delivering impactful demos, workshops, and tailored solution presentations.
- Translate complex business requirements into scalable, value-driven ServiceNow architectures.
- Respond to RFPs/RFIs with detailed technical documentation, solution design, and effort estimation.
- Collaborate closely with sales, delivery, and technical teams to create winning proposals and client roadmaps.
- Act as a trusted advisor to clients across industries, ensuring alignment with best practices and platform capabilities.
- Support the handover from presales to delivery, ensuring solution integrity throughout implementation.
Skills & Experience
- 5+ years experience in ServiceNow presales, solution architecture, or technical consulting.
- Strong knowledge across multiple ServiceNow modules (ITSM, ITOM, IRM, HRSD, or CSM).
- Hands-on experience designing and configuring ServiceNow solutions and integrations.
- Proven track record of successful RFP responses, demos, and client presentations.
- Excellent communication, analytical, and stakeholder management skills.
Certifications
- ServiceNow Certified System Administrator (CSA).
- At least three Certified Implementation Specialist (CIS) certifications.
- ServiceNow Certified Application Developer preferred.
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