ServiceNow Platform Engineer

• Troubleshoot platform issues across scripts, workflows, ACLs, integrations, and data relationships.
• Perform root cause analysis and implement durable corrective actions to prevent recurring issues.
• Support clone activities, post-clone validation, and platform upgrade readiness tasks including remediation of instance scan findings.
• Monitor platform performance and apply best practices related to query efficiency, indexing awareness, and scalable scripting patterns.

• Collaborate with stakeholders to gather requirements and translate business needs into scalable technical solutions.
• Break down ambiguous requests into executable implementation plans including dependencies, testing strategies, rollout plans, and rollback procedures.
• Deliver moderate-to-complex enhancements and projects with controlled risk and clear communication of scope, dependencies, and trade-offs.
• Identify opportunities to improve operational efficiency, automation, and engineering velocity through reusable patterns and process improvements.

• Mentor junior engineers and analysts through code reviews, troubleshooting support, and technical guidance.
• Contribute to platform engineering standards, reusable templates, operational runbooks, and development best practices.
• Participate in Agile ceremonies and coordinate work across technical teams, vendors, and business stakeholders.

• 3+ years of experience administering, configuring, or engineering solutions within the ServiceNow platform.
• Strong understanding of the ServiceNow data model including tables, dictionary attributes, reference relationships, CMDB/CI relationships, and lifecycle implications.
• Hands-on experience with: Flow Designer Business Rules Script Includes Client Scripts UI Actions Import Sets and Transform Maps REST/SOAP integrations
• Flow Designer
• Business Rules
• Script Includes
• Client Scripts
• UI Actions
• Import Sets and Transform Maps
• REST/SOAP integrations
• Experience troubleshooting platform issues across workflows, scripts, integrations, ACLs, and data conditions.
• Understanding of platform performance concepts including query efficiency, indexing, and scalable scripting practices.
• Proven ability to gather requirements, analyze business processes, and deliver maintainable technical solutions.
• Strong communication, documentation, and problem-solving skills.
• Detail-oriented, collaborative, and adaptable in balancing technical and operational priorities.

• Experience supporting ITSM, ITOM, CMDB, HRSD, or Employee Experience modules
• Experience with Agile delivery methodologies
• Familiarity with enterprise SaaS administration and integration patterns

Transport - home pick up & drop (Up to 20 KMs)