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ServiceNow Platform Engineer
IFS
Kolkata, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
ServiceNowServiceNow CSMServiceNow ITSMServiceNow ITOMcustomer service workflowsincident management
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Role Overview
Join the Solution Centre of Excellence as a ServiceNow Platform Engineer.
Support the ServiceNow instance and act as a trusted advisor to stakeholders.
Provide platform support expertise in a global delivery environment.
Key Skills for This Role
ServiceNowServiceNow CSMServiceNow ITSMServiceNow ITOMcustomer service workflowsincident management
Full Job Posting
Role overview
Join the Solution Centre of Excellence as a ServiceNow Platform Engineer.
Support the ServiceNow instance and act as a trusted advisor to stakeholders.
Provide platform support expertise in a global delivery environment.
Key responsibilities
- Diagnose and fix ServiceNow issues to minimize disruption and keep systems operational.
- Escalate complex incidents to L3 support when code or configuration changes are needed.
- Perform routine system maintenance.
- Document technical issues, solutions, and system updates.
- Support configuration and minor development changes.
- Provide user support and training on new systems and software.
Experience requirements
- At least 4 years of experience with ServiceNow CSM and ITSM.
- Strong understanding of customer service workflows and ServiceNow capabilities.
- Awareness of ServiceNow ITOM and its integration points.
- Ability to manage multiple tasks and stakeholders in a fast-paced environment.
- Excellent interpersonal, communication, and documentation skills.
- Experience working in global delivery models.
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