ServiceNow Integration & Infrastructure Specialist (MID Server, GCP, SSO)

Role Overview

Responsibilities

• Design, implement, and maintain ServiceNow integrations with external systems.
• Install, configure, upgrade, and troubleshoot ServiceNow MID Servers.
• Monitor MID Server health, performance, and availability across environments.
• Support SSO, authentication, authorization, and identity federation solutions.
• Develop integrations using REST, SOAP APIs, Integration Hub, and middleware technologies.
• Collaborate with infrastructure, security, and application teams on connectivity and data exchange.
• Support ServiceNow Discovery, Orchestration, and cloud integrations.
• Manage integrations with Google Cloud Platform services.
• Perform troubleshooting and root cause analysis for integration and infrastructure issues.
• Ensure security, governance, and infrastructure compliance.
• Maintain technical documentation, architecture diagrams, and operational procedures.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least five years of enterprise integration and infrastructure support experience.
• Hands-on ServiceNow MID Server installation, configuration, and administration experience.
• Strong knowledge of Google Cloud Platform services and infrastructure.
• Experience supporting SSO with SAML, OAuth, and OIDC.
• Understanding of DNS, firewalls, proxies, SSL/TLS, and load balancers.
• Experience with REST and SOAP API integrations.
• Experience with LDAP, Active Directory, and identity management solutions.
• Knowledge of JavaScript, PowerShell, Python, or Shell scripting.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator certification.
• Experience with ServiceNow Integration Hub and Discovery.
• Google Cloud certifications are a plus.
• Experience with cloud security and identity and access management concepts.
• Familiarity with DevOps and CI/CD practices.
• Experience working in Agile/Scrum environments.

Key Skills

• ServiceNow MID Server, Google Cloud Platform, and Single Sign-On.
• SAML 2.0, OAuth 2.0, OpenID Connect, REST and SOAP APIs.
• Integration Hub, LDAP, Active Directory, networking, and security.
• Troubleshooting, root cause analysis, ServiceNow Discovery, and Orchestration.