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ServiceNow HRSD Consultant

Unknown
Riyadh Region, KSA
Onsite
Discovered 2 weeks ago
ServiceNow HRSDServiceNow Human Resources Service DeliveryHR process mappingStakeholder workshopsHR case managementWorkflow design and configuration
Free

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ServiceNow HRSDServiceNow Human Resources Service DeliveryHR process mapping
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Role Overview

Lead the functional implementation of ServiceNow Human Resources Service Delivery for clients across Saudi Arabia and the GCC.

Translate HR processes into ServiceNow requirements and deliver secure, adoption-ready HR service experiences.

Responsibilities

  • Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
  • Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
  • Configure or guide configuration of ServiceNow HRSD, including case management, Employee Center, knowledge, and employee journeys.
  • Design lifecycle-event processes for onboarding, transfers, promotions, leave, and offboarding.
  • Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
  • Deliver training and knowledge transfer to end users, HR agents, and administrators.

Core Skills

  • ServiceNow HRSD functional implementation.
  • HR process mapping and stakeholder workshop facilitation.
  • HR case management, workflow design, approvals, SLAs, and reporting.
  • ServiceNow Employee Center, knowledge management, and employee journeys.
  • Functional documentation, user stories, data mapping, integrations, and UAT.

Requirements

  • ServiceNow HRSD functional implementation experience.
  • Ability to translate HR processes into ServiceNow requirements.
  • Ability to run discovery workshops with HR and business stakeholders.
  • Experience designing HR case types, services, workflows, approvals, SLAs, and reporting requirements.
  • Ability to support data mapping, integrations, and user acceptance testing.
  • Ability to deliver training and knowledge transfer to end users, HR agents, and administrators.

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