ServiceNow HRSD Consultant
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Key skills for this role
Role Overview
Lead the functional implementation of ServiceNow Human Resources Service Delivery for clients across Saudi Arabia and the GCC.
Translate HR processes into ServiceNow requirements and deliver secure, adoption-ready HR service experiences.
Key Skills for This Role
Full Job Posting
Role Overview
Lead the functional implementation of ServiceNow Human Resources Service Delivery for clients across Saudi Arabia and the GCC.
Translate HR processes into ServiceNow requirements and deliver secure, adoption-ready HR service experiences.
Responsibilities
- Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
- Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
- Configure or guide configuration of ServiceNow HRSD, including case management, Employee Center, knowledge, and employee journeys.
- Design lifecycle-event processes for onboarding, transfers, promotions, leave, and offboarding.
- Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
- Deliver training and knowledge transfer to end users, HR agents, and administrators.
Core Skills
- ServiceNow HRSD functional implementation.
- HR process mapping and stakeholder workshop facilitation.
- HR case management, workflow design, approvals, SLAs, and reporting.
- ServiceNow Employee Center, knowledge management, and employee journeys.
- Functional documentation, user stories, data mapping, integrations, and UAT.
Requirements
- ServiceNow HRSD functional implementation experience.
- Ability to translate HR processes into ServiceNow requirements.
- Ability to run discovery workshops with HR and business stakeholders.
- Experience designing HR case types, services, workflows, approvals, SLAs, and reporting requirements.
- Ability to support data mapping, integrations, and user acceptance testing.
- Ability to deliver training and knowledge transfer to end users, HR agents, and administrators.
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