ServiceNow HRSD Consultant

Role Overview

Key Responsibilities

• Run discovery workshops with HR and business stakeholders to capture current-state and future-state HR processes.
• Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
• Configure or guide configuration of ServiceNow HRSD, including case management, Employee Center, knowledge, and employee journeys.
• Design lifecycle-event processes for onboarding, transfers, promotions, leave, and offboarding.
• Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
• Deliver training and knowledge transfer to end users, HR agents, and administrators.

Required Qualifications

• At least 5 years of experience in HR, HR service delivery, or enterprise service management, including at least 3 years of hands-on ServiceNow implementation.
• Proven ServiceNow HRSD delivery experience covering Case and Knowledge Management, Employee Center, Lifecycle Events, or HR integrations.
• Strong workshop-facilitation skills and the ability to turn business needs into clear, testable requirements.
• Experience supporting UAT, defect resolution, and go-live stabilization.
• Bachelor’s degree in HR, Business, Information Systems, or a related field.
• Fluent spoken and written Arabic for direct stakeholder workshops.

Preferred Qualifications

• Experience in banking, government, or large shared-services environments.
• Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or a similar HRIS platform.
• ServiceNow CSA or CIS-HRSD certification, or SHRM, CIPD, HRCI, or ITIL certification.
• Exposure to HR shared-services models, case deflection, or knowledge governance.