ServiceNow Functional Consultant

Overview

Role Overview

Key Responsibilities

1. ServiceNow IRM And GRC Implementation

• Implement, standardize, and optimize **Risk, Policy & Compliance, Business Continuity Management, and SecOps modules** within ServiceNow.
• Design and implement **ServiceNow GRC/IRM solutions** aligned with industry best practices.
• Configure and customize **policies, controls, indicators, risk frameworks, audit test plans, attestations, and assessments**.
• Configure and manage **IRM portals** for governance and compliance workflows.

2. Business Continuity & Risk Management

• Design and implement **Business Impact Analysis (BIA) workflows** within ServiceNow.
• Develop and manage **Business Continuity Plans (BCP)** including plan creation, lifecycle management, reviews, and testing.
• Integrate **business continuity plans with risks, business processes, and enterprise assets**.
• Support risk assessments and compliance monitoring across the organization.

3. Process Design & Optimization

• Re-engineer existing governance, risk, and compliance processes to improve productivity, service quality, and operational efficiency.
• Design and implement new processes ensuring alignment with regulatory and organizational standards.
• Ensure strong stakeholder engagement and buy-in during process redesign initiatives.

4. Functional Implementation & Collaboration

• Lead functional implementations for designed or re-engineered processes.
• Collaborate closely with **ServiceNow technical teams** to translate functional requirements into system configurations and customizations.
• Work within an **Agile delivery model**, participating in sprint planning, backlog refinement, and solution validation.

5. Documentation, Training & Change Management

• Prepare comprehensive **process documentation, functional specifications, test scripts, and training materials**.
• Support **organizational change management** initiatives during tool and process implementations.
• Conduct **operational training sessions** for end users and stakeholders.

6. Reporting & Performance Measurement

• Define and implement **KPI measurement frameworks** for governance, risk, and compliance operations.
• Configure dashboards and reporting mechanisms within ServiceNow.
• Provide insights to stakeholders on risk posture, compliance status, and operational performance.

Required Skills & Experience

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• Strong experience with **ServiceNow IRM / GRC modules** including:
• + Risk Management

+ Policy & Compliance Management

+ Business Continuity Management

• + SecOps
• Hands-on experience configuring **risk frameworks, policies, controls, indicators, and compliance workflows**.
• Experience designing and implementing **Business Impact Analysis (BIA) and Business Continuity Plans (BCP)**.
• Strong understanding of **risk management frameworks and compliance standards**.
• Experience working with **Agile delivery methodologies**.
• Excellent stakeholder communication and requirement gathering skills.

Preferred Qualifications

• ----------------------------
• **ServiceNow IRM / GRC Certification** or equivalent ServiceNow certifications.
• Experience working in **large enterprise environments with multiple service providers**.
• Familiarity with **IT governance, risk, and compliance frameworks** (ISO 27001, NIST, COBIT, etc.).
• Experience implementing **SecOps workflows and integrations**.

Key Competencies

• --------------------
• Strong functional consulting and solution design capability
• Business process reengineering expertise
• Stakeholder management and communication skills
• Analytical and problem-solving mindset
• Ability to bridge business and technical teams effectively