ServiceNow Developer IV

Key Responsibilities

• Design, develop, and customize ServiceNow applications across modules such as ITSM, ITOM, IRM/GRC, CSM, and more within a Fed Ramp environment.
• Build complex workflows, business rules, UI policies, data policies, client/server scripts, and automation rules using Flow Designer.
• Develop robust integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third-party connectors (e.g., Microsoft, AWS, Azure, Jira, etc.).
• Maintain and enhance ServiceNow CMDB health and discovery capabilities using ITOM modules.
• Lead DevOps implementation for ServiceNow (CI/CD pipelines, Automated Testing Framework (ATF), Git integration).
• Participate in workshops and requirement-gathering sessions with cross-functional teams to align platform features with business outcomes.
• Identify gaps, inefficiencies, and opportunities for process improvement through automation and digitization using the ServiceNow platform.
• Prepare detailed documentation for workflows, architecture diagrams, data models, and user guides.
• Ensure platform compliance with IT security, data privacy, and audit requirements.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent years of progressive hands-on experience showing continued levels of ownership and accountability.
• Strong verbal and written communication skills.
• 8+ years of progressive experience in ServiceNow development and platform architecture.
• Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM.
• Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications.
• Proven experience in Agile or Scrum methodology.
• Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS).
• Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence.
• Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers.
• Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces.
• Basic understanding of data modeling, process automation, and platform scalability strategies.
• Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives.
• Strong problem-solving skills and a proactive approach to platform improvements.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

PREFERRED ATTRIBUTES

Eligibility