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Service Writer / Advisor
Joe Johnson Equipment
Calgary, CAN
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Free
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We are seeking a hands-on, organized, and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for accurately identifying customers’ needs, creating detailed work orders, coordinating repairs and ensuring a high level of customer satisfaction throughout the service process. Interactions with company stakeholders will include technicians, parts department, rentals department, sales department, and external customers. Through customer service, technical understanding, and workflow coordination, they will keep equipment repairs moving efficiently and profitably.
Full Job Posting
Service Writer
Calgary, Alberta
About the Role
We are seeking a hands-on, organized, and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for accurately identifying customers’ needs, creating detailed work orders, coordinating repairs and ensuring a high level of customer satisfaction throughout the service process. Interactions with company stakeholders will include technicians, parts department, rentals department, sales department, and external customers. Through customer service, technical understanding, and workflow coordination, they will keep equipment repairs moving efficiently and profitably.
What You’ll Do
Serve as the main point of contact for customers and greet them in person, by phone, and by email in a professional and timely manner
Clearly document customer concerns, symptoms and service requests
Collaborate with the technicians to create quotes and timelines and obtain customer (external, sales and rentals) approvals for work in alignment with internal authorization procedures
Open, update, edit and close work orders accurately to ensure correct billable items
Process work orders both timely and accurately to ensure accuracy and customer satisfaction
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