Service Technician

Qualifications and Experience

• The ideal candidate will possess the following:
• Previous experience servicing printers, multifunction devices, copiers, scanners, or related office equipment is preferred.
• Strong mechanical, electrical, and technical troubleshooting skills.
• Working knowledge of networking, print drivers, scanning, software installation, and connectivity troubleshooting.
• Ability to diagnose equipment issues and perform repairs in an efficient and professional manner.
• Strong customer service and communication skills.
• Ability to work independently while managing daily service calls and priorities.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate inventory, service records, and administrative documentation.
• Willingness to attend ongoing technical training and stay current with changing technologies.
• Valid driver’s license with a clean driver’s abstract.
• Ability to travel within an assigned territory as required.

Skills and Competencies

• Customer-focused and professional.
• Strong problem-solving ability.
• Mechanical and technical aptitude.
• Effective written and verbal communication.
• Time management and territory management skills.
• Ability to work under pressure and meet customer expectations.
• Self-motivated and dependable.
• Team-oriented with the ability to support other departments when required.
• Commitment to quality workmanship and continuous learning.

Physical Requirements

• This position may require the ability to:
• Lift, move, or carry parts, tools, and equipment.
• Stand, bend, kneel, reach, and work in various customer environments.
• Use hand tools and diagnostic equipment.
• Travel between customer locations throughout the workday.
• Safely operate a company vehicle, where applicable.

Working Conditions