icims
Service Support Engineer
internationalcareers-waters
IND
Onsite
Discovered 2 weeks ago
Preventive maintenance coordinationCompassSalesforceCase managementCustomer communicationService scheduling
Free
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Preventive maintenance coordinationCompassSalesforce
Role Overview
Support North America customers with planning, coordinating, and executing preventive maintenance activities.
Use Compass, Salesforce, and related support tools to manage service support work.
Key Skills for This Role
Preventive maintenance coordinationCompassSalesforceCase managementCustomer communicationService scheduling
Full Job Posting
Role Overview
Support North America customers with planning, coordinating, and executing preventive maintenance activities.
Use Compass, Salesforce, and related support tools to manage service support work.
Responsibilities
- Manage cases proactively and communicate effectively with customers and service teams.
- Coordinate service appointments with FSS.
- Ensure preventive maintenance activities are completed on time.
- Maintain customer satisfaction and operational efficiency.
Requirements
- Experience supporting preventive maintenance activities and service coordination.
- Ability to manage customer cases and coordinate service appointments.
- Effective communication skills for working with North America customers and service teams.
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