Service Support Coordinator

Victoria, AU, AU

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

We are currently looking for a Service Support Coordinator based in Melbourne. In this role, you will deliver outstanding customer service to Scientific Solutions customers through effective and efficient co-ordination of service jobs.

Proactively monitor customer jobs, manage any delays, and enter all customer jobs into the CRM system efficiently and accurately

Order parts and despatch to customers/engineers as required

Work with service team to ensure Pre-Delivery Checks are completed to allow prompt despatch of equipment

Generate Service Quotes and provide accurate information for parts and job pricing

Liaise with internal stakeholders/ suppliers and customer’s

Logging of jobs as per contractual obligations

Closing and invoicing of completed jobs in a timely manner

Management and allocation of reports such as – future PM Schedule / engineer stock reports

Efficient management of service calls and requests or queries from customers and staff.

High quality organisation and prioritisation skills

Ability to multitask & work autonomously

2+ years Customer Service and administrative skills

Proficient skills in Microsoft office (Word & Excel)

Ability to work in a face paced environment meeting customer and business expectations

A can-do attitude

Excellent communication skills (both written and verbal)

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career.

If you're ready to take the next step in your career and be part of a rapidly growing, globally successful company that offers abundant opportunities for career advancement, we invite you to explore this exciting opportunity; please apply online.

DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.

Please note: To be considered for this position, you must have the legal right to work in Australia.