Key Account Manager

Victoria, AU, AU

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

DKSH Performance Materials is leading specialty chemicals distributor, supplying customers across a diverse range of Australian industries including Agricultural, Infrastructure, Power Generation, Water treatment, Roads, Mining and Industrial Manufacturing.

Due to continued business growth, we are seeking a motivated and ambitious Account Manager to join our market-leading organisation. The role is ideal for someone early in their sales career who is looking to develop their commercial skills, build long-term customer relationships, and establish a successful career in specialty chemical sales.

Identify key contacts within the customer, nurture long-term relationships, learn their business needs so you can provide long-term, relevant support

Negotiate commercials and optimize supply fulfillment

Find and execute opportunities to increase portfolio selling by creating innovative solutions for customers & taking into consideration DKSH’s complete product portfolio

Create and achieve account management plans by aligning internal stakeholders to drive growth

Develop and maintain a call plan and report via DKSH’s Salesforce CRM tool

Accurately forecast customer demand to optimize inventory positions

Explore business opportunities by gaining and maintaining an understanding of customers’ formulations and raw material requirements

Create and communicate technical value to customers by understanding how customer needs and our portfolio intersect

Assess the cost-in-use of our portfolio relative to competition and communicate value propositions to customers

Utilise DKSH local and international colleagues and resources to share accurate, up-to-date market intelligence to help maximize our Client engagement

Create business development and tactical implementation plans capturing leads in Salesforce to generate a project pipeline of sufficient size and vitality to achieve growth targets

Identify gaps in the existing product portfolio and work with stakeholders to introduce new opportunities once it has proven feasible to do so

Degree in Chemistry/Science, or related technical fields or adequate in-field experience

1 - 4 years proven experience in technical sales within specialty chemical distributors or manufacturer’s

Ideally from raw material/ chemical distribution background

Proficient Excel experience is desired

Experience with Salesforce is desired

DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.

Please note: To be considered for this position, you must have the legal right to work in Australia

If you are excited about this challenging opportunity and eager to contribute to the growth and success of DKSH, please submit your application and your CV.