Service Program Manager - Seattle, WA

• Bachelor’s Degree or equivalent healthcare related experience
• Experience with service operations in complex healthcare systems required
• Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards
• Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred
• Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook.

• Results Driven : Stay focused and motivated to meet goals, deliver on expectations, and maintain momentum to achieve desired outcomes.
• Customer Centric : Understands customer needs and challenges, using that insight to improve experiences and deliver exceptional value.
• Relationship Management : Ability to build, maintain, and strengthen positive, productive relationships with internal and external stakeholders
• Compassion & Empathy : Understanding and sharing the feelings of others to foster genuine connections and respond with care and consideration.
• Change Readiness : Embraces change with a constructive attitude and quickly aligns with new directions or expectations.
• Communication & Influence : Build trust and inspires action by communicating with authenticity, humility, and demonstrating confidence and competence needed to influence outcomes.
• Team Oriented : Overall mindset marked by respecting diversity of thought, valuing and recognizing others' contributions, and working productively within the team to achieve and celebrate collective success.
• Data Driven Decision Making : Makes decisions and solves problems using relevant data, evidence, and insights to ensure sound, objective, and measurable outcomes.
• Clear & Critical Thinker : Thinks logically and strategically, cutting through complexity to uncover insights, connects diverse perspectives, and focus on what matters most to communicate or deliver impactful solutions.
• Continuous Improvement : Ongoing commitment to enhance processes, services, and outcomes by identifying and implementing opportunities for optimization, efficiency, or innovation.

• Act Like an Owner – You take the initiative and are focused on seeing commitments all the way through to completion.
• Serve with Purpose - You are purpose driven and committed to understanding the challenges our customers face.
• Adapt to Thrive - You are open to new ideas, embrace change, and learn from new experiences.
• Collaborate to Win - You communicate effectively across your team to deliver shared goals.
• Challenge the Status Quo - You are a creative problem solver and focused on making timely decisions with the data and information available to you.

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We’d love to hear from you!

Submit your resume and an optional cover letter explaining why you’d be a great fit.

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure.

Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.

PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

Read more about us here:

· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024

· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025

· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025

· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025

· WSJ: Bain Capital Private Equity Scoops Up PartsSource

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