Service Operations Install Engineer

Who are we?

Ogi is on a mission to power up life online for homes, businesses and communities across South Wales, installing real fibre right up to your doorstep.

We’ve been operating as Spectrum Internet and Net Support UK for many years, providing mainstream internet and IT services.

In October 2020, we secured landmark multi-million-pound funding to deliver a large-scale and ambitious rollout of full fibre broadband across South Wales.

We believe that joining Ogi is a unique opportunity to work within an innovative Welsh business and one of the fastest-growing companies in Wales.

Until now, the pace of levelling up Wales’s broadband infrastructure has been too slow - So we plan to speed things up.

This is a unique opportunity to join an innovative company in a fast-growing sector and help our talented team build a leading Welsh tech business - one that will make a crucial difference to the people and places we serve.

What we are looking for

A self-driven and experienced individual to provide fibre installation services within the customer premises, providing a best in class quality of service for our residential and business customers.

This is a key role as it supports our vision to provide a customer-focused experience by delivering quality, professional, friendly and personable service.

The successful candidate must be Health & Safety conscious and have keen attention to detail

• Installing fibre in customer business and residential premises. This is a multidisciplinary role that includes d elivery of all standard install types (PIA and Ogi Own Network) . This includes end to end delivery PIA underground, PIA overhead and Fresh Dig installations. You will also be responsible for conducting Pre Install Survey Visits , 1 st line fault as required by business need and pre-pull activities and provide suitable/th o rough notes for the installation.
• Responsible for maintaining high level HSE and Quality output while deliver ing expected productivity objectives . Equal importance is to be assigned to the 3 key areas of delivery: Health, Safety and Environmental; Quality; and Productivity.
• Lia i sing by phone/remotely with the installations field support lead and Managers and the Escalations Team to ensure as much care as possible is given to our objective to connect the customer first time, every time and that the customer has service at the ti me of leaving their premise . Where the installation is delayed, you will be responsible for accurate and timely reporting of reasons, so the job can be reappointed as quickly as possible.