Service Operations Engineer

Who are we?

Ogi is a leading full-service Welsh telco with big ambitions.

We’re a network builder and operator, already hitting more than 20% penetration across our residential services.

Our business arm offers everything from telephony to managed IT services – and a recently launched high-capacity wholesale network spanning the M4 motorway route from Cardiff into England, means we have quite a few strings to our bow.

This is a unique opportunity to join an innovative company in a fast-growing sector and help our talented team build a leading Welsh tech business - one that will make a crucial difference to the people and places we serve.

What we are looking for

A self-driven and experienced individual to provide fibre installation services within the customer premises, providing a best in class quality of service for our residential and business customers.

This is a key role as it supports our vision to provide a customer-focused experience by delivering quality, professional, friendly and personable service.

The successful candidate must be Health & Safety conscious and have keen attention to detail

• Installing fibre in customer business and residential premises. This is a multidisciplinary role that includes delivery of all standard install types (PIA and Ogi Own Network). This includes end to end delivery PIA underground, PIA overhead and Fresh Dig installations. You will also be responsible for conducting Pre Install Survey Visits, 1st line fault as required by business need and pre-pull activities and provide suitable/thorough notes for the installation.
• Responsible for maintaining high level HSE and Quality output while delivering expected productivity objectives. Equal importance is to be assigned to the 3 key areas of delivery: Health, Safety and Environmental; Quality; and Productivity.
• Liaising by phone/remotely with the installations field support lead and Managers and the Escalations Team to ensure as much care as possible is given to our objective to connect the customer first time, every time and that the customer has service at the time of leaving their premise. Where the installation is delayed, you will be responsible for accurate and timely reporting of reasons, so the job can be reappointed as quickly as possible.