Service Operations Coordinator

Responsibilities

• Receive and process customer service requests.
• Coordinate with the Ranger Field Service and Integrated Solutions team to gather project requirements and develop customer quotations.
• Partner with Senior Field Technicians and the Field Services Manager to assess project scope, labor requirements, technical needs, and scheduling availability.
• Create and manage project documentation, work orders, and service records within company systems.
• Convert approved quotations into scheduled projects and service orders.
• Coordinate project scheduling and communicate timelines between customers, Integrated Solutions personnel, and Field Services teams.
• Order and track required materials, equipment, and parts to support project execution.
• Collaborate with Parts and Service departments to ensure materials are available and delivered on time.
• Monitor project progress and maintain communication with internal stakeholders regarding schedule changes, job status, and customer requirements.
• Track labor hours, billable charges, materials, and project costs to support accurate invoicing.
• Maintain detailed records using Eclipse, SharePoint, and other business applications.
• Identify and escalate scheduling conflicts, resource constraints, or project risks.
• Support continuous improvement initiatives and assist with developing standardized project coordination processes.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in project coordination, service coordination, operations support, construction administration, electrical distribution, or a related field.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Ability to effectively collaborate with technical personnel, operational teams, and customers.
• Proficiency in Microsoft Office applications and business management software.
• Experience with Eclipse, SharePoint, or similar ERP and document management systems preferred.
• Strong attention to detail and problem-solving skills.
• Ability to adapt to changing priorities and work effectively in an evolving environment.
• Customer-focused mindset with a strong sense of urgency and accountability.

Key Competencies

Benefits

• Medical, dental, life and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Holiday Pay

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