Service Manager

• Manage end-to-end service support for inverter and battery products.

• Ensure timely resolution of customer complaints and service tickets.

• Monitor turnaround time (TAT) for repairs, replacements, and installations.

• Maintain service quality standards across regions.

• Lead and supervise service engineers, technicians, and support staff.

• Assign daily service schedules and monitor productivity.

• Conduct technical training for service teams and channel partners.

• Diagnose complex issues related to inverters, lithium batteries, and electrical systems.

• Coordinate with R&D / production teams for recurring technical problems.

• Improve troubleshooting SOPs and service manuals.

• Handle warranty claims and product replacement approvals.

• Ensure availability of spare parts and service inventory.

• Track defective returns and failure analysis.

• Maintain high customer satisfaction scores.

• Build strong relationships with distributors, dealers, and EPC partners. • Escalate critical complaints with proper closure.