Service Manager

Handle warranty cases and coordinate with internal teams

Manage fleet maintenance accounts

Coordinate occasional bike pickups and deliveries

Prepare and hand off new bikes to customers

Ensure bikes are fully ready and properly set up

Walk customers through usage, features, and safety

Create, document, and improve service processes

Keep systems organized and consistently followed

Improve efficiency, turnaround time, and team productivity

Contribute to increasing service revenue and overall profitability

Strong mechanical experience (bike or e-bike preferred)

Basic understanding of electrical systems (or willingness to learn)

Experience leading or managing a team

Highly organized and process-oriented

Strong communication skills

Ability to handle multiple tasks at once

Comfortable being both hands-on and managing others

Proficient with Mac

Comfortable learning new software quickly

Experience with Asana, Shopify, Slack (or similar tools)

Team player with a positive attitude and good energy

Ability to fit into a strong, collaborative team culture

Willingness to work occasional weekends and holidays

Experience in a bike shop, automotive, or similar service environment

E-bike experience

Familiarity with service/ticketing systems

Experience handling warranty processes