Service Engineer

Overview

• A service engineer is a technical professional responsible for installing, maintaining, repairing, and troubleshooting mechanical or electrical equipment to ensure optimal performance .
• Working often in field settings, they directly support clients, provide technical assistance, and manage equipment lifecycle, combining technical expertise with customer service skills.
• Contributing to customer satisfaction by executing service work according to customer order and expectation
• Clear understanding of sense of urgency and care in the direct area of responsibility
• Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
• Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools
• Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality
• Installation Commissioning: Setting up new hardware and machinery at customer sites.
• Maintenance Repair: Performing routine inspections and repairing broken equipment, often carrying spare parts for immediate fixes.
• Troubleshooting: Diagnosing complex technical issues and identifying defects.
• Customer Support: Interacting with clients to answer technical queries, provide training, and ensure satisfaction.
• Documentation: Keeping accurate records of service, maintenance,
• This job is provided by Shine.com